Frequently Asked Questions

Frequently Asked Questions

Everything you need to know before you order. Can’t find your answer? Contact us and we’ll be happy to help.

About Our Products

What materials are used in your wall art?

Our pieces are crafted using premium-grade acrylic and resin. Acrylic gives a high-gloss, gallery-quality finish with exceptional clarity, while resin adds rich texture and depth. Both materials are selected for their durability and visual impact.

Are your pieces handmade?

Yes. Each piece is individually produced with meticulous attention to detail. We do not mass-produce our artwork — every item is crafted to ensure the quality and finish that our customers expect.

Will the colours fade over time?

Our materials are selected to resist fading. We recommend keeping pieces out of direct prolonged sunlight to maintain their finish and vibrancy for years to come.

What sizes are available?

Sizes vary by design and are listed on each product page. If you need a specific size that isn’t listed, please contact us to discuss custom sizing options.

Do you offer custom or personalised pieces?

Yes, we do offer customisation for select designs. Please reach out via our Contact page or visit our Customize Projects page with your requirements and we’ll get back to you.

Ordering & Payment

Do you offer Cash on Delivery (COD)?

Yes! Cash on Delivery is available across the UAE. Simply select COD at checkout and pay when your order arrives.

What payment methods do you accept?

We accept major credit and debit cards, as well as Cash on Delivery (COD) for UAE orders.

Can I modify or cancel my order after placing it?

Please contact us as soon as possible if you need to make changes. Once an order has been dispatched, we are unable to modify or cancel it. Reach us via the Contact page.

Delivery

How fast is delivery?

We offer fast delivery across the UAE. Delivery times vary by location — please check your order confirmation for an estimated delivery window.

Do you deliver outside the UAE?

Currently our primary delivery focus is within the UAE. Please contact us if you are based outside the UAE and we will do our best to assist.

How is my order packaged?

Every piece is carefully packaged to ensure it arrives in perfect condition. We take extra care with protective materials to safeguard your artwork during transit.

Returns & Refunds

What is your return policy?

Please refer to our Refund Policy for full details. If your item arrives damaged, please contact us immediately with photos and we will resolve it promptly.

My item arrived damaged. What should I do?

We’re sorry to hear that. Please contact us within 48 hours of delivery with your order number and clear photos of the damage. We will arrange a replacement or refund as quickly as possible.

Still have a question? We’re here to help. Get in touch with us →