Shipping policy

Processing Time:

  • All orders are typically processed within 2-5 business days (excluding weekends and public holidays).
  • Once your order is processed, you will receive a confirmation email with tracking details for your shipment.

Shipping Time:

  • Domestic Orders (UAE):
    • Shipping typically takes 3-7 business days after processing, depending on your location.
  • International Orders:
    • Shipping times for international orders vary depending on the destination, but typically range between 7-14 business days. Please note that delivery times may be longer depending on customs processing.

Shipping Rates:

  • Shipping costs are calculated at checkout based on your delivery address and the size/weight of your order.
  • We offer free shipping on orders over 100 AED within the UAE.
  • For international orders, shipping fees will be displayed at checkout.

Delivery Areas:

  • We currently offer shipping to all regions within the UAE and select international destinations. If you do not see your country listed at checkout, please contact us, and we will do our best to accommodate your order.

Order Tracking:

  • Once your order has shipped, you will receive an email with tracking information. You can track your order’s status and estimated delivery date through the carrier’s tracking portal.

Shipping Delays:

  • While we strive to deliver your order within the stated time frames, please note that shipping delays can occur due to factors outside of our control, including but not limited to:
    • High order volumes during holidays.
    • Adverse weather conditions.
    • Customs processing for international shipments.
    If your order is delayed, we will notify you as soon as we receive updates from the shipping carrier.

Damaged or Lost Shipments:

  • If your package arrives damaged, please contact us immediately with your order number and photos of the damaged items. We will resolve the issue by offering a replacement or refund.
  • If your order does not arrive within the expected timeframe, please contact us and we will help track down the shipment or provide a resolution.

Customs, Duties, and Taxes (For International Orders):

  • For international orders, customs duties, taxes, and fees may be applicable depending on the destination country. These charges are not included in the order total and are the responsibility of the customer.
  • Please check with your local customs office for further information on potential fees.

Address Accuracy:

  • Please ensure that your shipping address is accurate and complete at the time of checkout. We are not responsible for shipping delays or lost packages due to incorrect or incomplete address information.

Contact Us:

If you have any questions about your shipment or need assistance, please reach out to our customer service team at:

  • Email: signaturewallarts@gmail.com
  • Phone: 0566548664
  • Business Hours: 8 AM - 8 PM

We’re here to help and ensure that your experience with Signature Wall Arts is smooth and enjoyable!

Return Policy:

Please check our Return & Refund Policy for information on how to return items in case you're not satisfied with your order.